A growing interest in artificial intelligence (AI) within the mental health sector has led to the development of AI-based therapy bots such as Clare, developed by Berlin-based Clare&Me. These digital professionals mimic human therapists to make therapy more affordable and accessible while using cognitive-behavioral therapy and mindfulness techniques. Despite some concerns, many believe that this technology can play a crucial role in global mental health care.
This increase in AI-based therapeutic services coincides with increasing demands for mental health care in Europe, especially amidst the Covid-19 crisis. For instance, the UK’s National Health Service (NHS) has experienced a surge in patient referrals for mental health support, leading to increased pressure on professionals and longer wait times for patients. Critics argue for more widespread changes to address this issue effectively.
Catherine Knibbs from the UK’s Council for Psychotherapy suggests that AI bots may be a practical solution for patients waiting for therapy sessions. These bots can provide immediate support, reduce the stress of waiting periods and be particularly beneficial in crisis situations. Emilia Theye, Clare&Me’s co-founder, agrees, stating that AI bots can help bridge the gap between a patient’s recognition of needing help and receiving professional assistance.
However, the integration of AI into mental health care doesn’t come without potential risks. Issues around data quality and potential data bias, patient privacy, data security, and the potential for AI systems to be hacked are valid concerns. The challenge of differentiating between normal conversation and mental health indicators also raises legal and ethical implications.
Despite potential risks, Ross Harper, CEO of an anonymous platform, noted increased engagement from harder-to-reach demographics with AI bots. Data from several healthcare locations showed a rise in support requests from non-binary and ethnic minority groups. Harper argues that not only can this technology provide more accessible healthcare services, but it can also enhance the quality of care provided, leading to more inclusive healthcare in the future.
