You may be familiar with the adage that “time is money,” and, while that’s true, time is so much more. Time is engagement, satisfaction, and, ultimately, results, for your team and your clients. Unfortunately, the rush of a time crunch can lead to errors, especially if training has been truncated. Plus, if institutional knowledge and technical processes run rampant in your organization, you’re at a greater risk of efficiency drain. Fortunately, Zight can help your team communicate better asynchronously, consistently, and efficiently, all in one place.
1. Train New Teammates Consistently
There’s something to be said for learning by doing, but tactile learning is more successful with a guide. For teams working shoulder-to-shoulder and across time zones, consistent training is a must. Multi-step, intricate processes can be hard to follow verbally or in written form, nor is everyone a natural-born teacher.
Use Zight’s screen recorder while navigating a file extract and easily share this how-to across platforms to synchronize workflows. Create a baseline library of standard reporting tips and complex processes. Zight will record your session, and you can use its built in features to make your video more engaging and digestible. Then, Zight will offer an auto-generated title, video summary, and transcript, saving you time and making tutorial creation easy.
When your team is working from the same playbook, you can get more work done with fewer errors. Reduce rework and the onboarding process by offering dynamic tools for teammates. Plus, when you have new processes or tips to share, you can pass the knowledge along with Zight. Team members can view and re-watch tutorials on their timeline, making asynchronous work easier than ever.
2. Engage With Real-Life Visuals
Clients benefit from how-to videos, too, but making them can pose a challenge. Often, the extra work required to keep up with often-changing site layouts means your videos are quickly outdated. But with Zight, all you need to do is hit record and walk your client through your tutorial.
If you’re explaining how to log on to a personal profile, navigate the session as you normally would. Zight will capture your audio and auto-generate a searchable transcript, saving you time and making it easy for your customer. Go on as long as you like, because it will also recognize chapter breaks for different details. Sometimes, you need to use a live account to show unique situations that your clients need to understand. Use Zight to blur out personal information or distractions to protect data while explaining complexities.
When you need to explain something quickly, use Zight’s GIF maker to keep it simple. Ideal for quick tutorials like accessing a portion of a website, GIFs point people to the right place. The nature of a GIF is to repeat indefinitely, so viewers don’t need to restart them. Eliminating this step saves time and makes learning with GIFs fun and easy.
3. Democratize Access to Information
There are countless software platforms that businesses use today, and they don’t always play nicely together. Thankfully, sharing information through Zight is easy. Send a link to a teammate or client, capture a screenshot, or copy an image into your collaboration space. Content created through Zight can make information accessible to all.
The world has gotten smaller thanks to technology, but that hasn’t eliminated the language barrier. When you use Zight, your automatic transcript can be translated into 50+ languages. Clients and colleagues across the globe can easily unlock information to help them learn and do. Now, you can confidently hire global teammates and sell to clients knowing you can provide support in their native language.
Increase accessibility for all abilities with screen-reader-friendly content. Your transcript is the first component, but screenshot annotation brings it all together. Highlight key components of a dashboard, graphic, or rendering with labels. Blur out what’s unnecessary, crop images, add arrows, and offer tips to help the recipient succeed.
4. Break Down Intricate Instructions With Ease
Brevity is a hard balance to strike. Offer too few details, and you’ll miss something essential. Get too far into the weeds, and now you’re inundating the recipient so much they tune out. Instead, use Zight’s screenshot app to communicate intricate instructions with ease.
Finding time to train or explain information can be challenging, especially when you’re on a hybrid team. Zight makes it easy to record tutorials on your schedule and upload or share them to your team. Instead of hosting an hours-long training session, let learners do so at their own pace and time. Learners can revisit key moments in your session and can easily navigate chapters or search for keywords or phrases. This can reduce chat or email follow-ups for re-training or clarification.
Eliminate wordy chat bubbles and endless email threads by condensing instructions in an accessible, understandable screenshot. This can fill the gap that a deskside visit would have otherwise occupied. Plus, team members can better protect their productive time by sending helpful information along without committing to yet another meeting.
Increase Alignment and Understanding With Zight
Cohesive teams do their best work, are more satisfied, and can make a difference to your bottom line. When teams are aligned, they understand how to use the tools, technology, and platforms required for their job. Aligned teams reduce rework and retraining, focusing instead on achieving their goals and serving your clients. Invest in Zight and you’ll boost alignment and understanding with your team no matter where, or when, they work.
Featured image provided by Pixabay; Pexels; Thanks!
